Contact Us

Who To Contact For What

The site answers questions about the tours it presents, welcomes corrections when a price or detail no longer matches the booking page, and handles partnership and press enquiries. The contact address is info@bioluminescentkayakauckland.com. This is email only; there is no phone number and no street address.

What To Include In An Email

A short message with the right details gets a faster reply. Include the tour name as it appears on this site, what you saw that seemed wrong or unclear, and a return address for the answer.

What The Site Cannot Do

This site lists tours it does not run, so several requests fall outside what it can act on.

• Change, cancel or move a booking.
• Issue refunds or check whether a payment went through.
• Confirm whether a night paddle is going ahead in the weather or moon conditions on a given date.
• Pass a message to a guide or operator.

Where To Take Booking Problems

For anything tied to money, timing or the day itself, go to the booking platform where you paid, or to the operator named on the booking page. The operator handles on-the-day questions and the platform handles payment questions. The site has no access to either system and cannot look up a reservation.

The Address

Send site questions, corrections, partnership and press enquiries to info@bioluminescentkayakauckland.com. Please do not send payment card details, copies of ID, or booking numbers beyond what your question actually needs.